In order to purchase on someone else's behalf, you can update your 'My Network' to link your accounts. This way you can purchase multiple tickets within the same booking and assign them to your friends.

 

What is “My Network”?

This allows you to link the ticketing accounts of family and friends so that when you buy tickets for a group of people, they don’t all have your name on them!

 

How can I add someone to “My Network”?

To add someone to your network you will need their membership number/customer reference number.

Log on to your online account and click ‘My Account’,

Select ‘My Network’

Select ‘Add Members’

Select ‘Search for existing users’ and you will be asked for the other person’s surname and client code (membership number/customer reference number), which will be on their season ticket.

Once you have added the member, their name will appear in your network.

 

Can I buy match tickets for my friends and family and have their names on their tickets?

Yes. To purchase tickets on behalf of other people, simply update your 'My Network' and link your account to those account(s) for whom you are buying. This way you can purchase multiple tickets within the same booking.

When purchasing the season tickets you will be able to assign these to your family members at the checkout stage, prior to payment.

 

Can I buy Season Passes for my family and friends and have their names on their passes?

To be able to purchase tickets on someone’s behalf or continue to manage payments for assigned season passes, you must edit the privileges in your network to allow you to ‘Manage’ the member’s tickets to allow you to see all renewals and reservations on their account.

If you have previously assigned a Season Pass to another supporter but you wish to continue to pay for these then you must have the ability to “Manage” tickets for each assignee.

If you have not yet assigned the passes to another supporter, please email ticket.centre@sru.org.uk with the seat details of the pass you wish to transfer, along with the full name and client reference number of the person you wish to transfer to.

If you don’t have their customer reference number or if the member has any issues accessing their account, please ask them to contact the Ticket Centre directly and a member of the team will be able to assist.

 

How can I add someone to “My Network”?

To add someone to your network you will need their membership number/customer reference number.

Log on to your online account and click ‘My Account’,

Select ‘My Network’

Select ‘Add Members’

Select ‘Search for existing users’ and you will be asked for the other person’s surname and client code (membership number/customer reference number), which will be on their season ticket.

Once you have added the member, their name will appear in your network.

 

How do I set my ticket privileges to ‘Manage’ for members in My Network?

Once you have added the member, their name will appear in your network. To edit your privileges, click the drop-down arrow next to their name.

Select ‘Edit’ in the top box next to ‘I can ASSIGN tickets to’.

Select ‘I can MANAGE tickets for’ and click send request.

Once you have sent the request the member will receive an email notification. They should then log into their own ticketing account to accept your request which will show in their own network.

Once your request has been accepted you will be able to manage payments and purchase tickets on their behalf.

 

I am looking to purchase season tickets for myself and my family, but I would like each of the season tickets to be in the individual names - how do I do this?

To be able to do this each person must have their own ticketing account unique to them. Once these accounts have been created they can be added to your network. When purchasing the season tickets you will be able to assign these to your family members at the checkout stage, prior to payment.

 

Both myself and my partner have Scotland Supporters Club memberships and the game we would like to go to has a purchase limit of two tickets per membership. We would like to purchase 4 tickets to this match to bring our 2 children, how do we do we ensure all 4 tickets are together without having to log in separately to buy 2 tickets each?

If you add your partner to your network, when purchasing tickets for the game you will be able to add 4 tickets to your basket but will not be able to buy these as your limit is 2. You will however be prompted to assign 2 of the tickets to another member.  As your partner has a membership you will be able to assign the other 2 tickets to them and then be able to proceed to buy these.

 

I am trying to renew our 4 Season Passes that I bought but only my season ticket it showing, the other people are on my network so why can I not see the other season tickets that I paid for last season?

In order to be able to pay for another supporter’s season renewal you need to have been granted permission to “Manage” their account.  You can request this permission within your network and once this has been accepted by the other members you will be able to see their renewal within your account and pay for it.

If you do not have the ability to manage tickets for the assignee, you will not be able to continue to make payments for these passes.

 

Both my partner and I hold Debentures but they are in different ticketing accounts.  Is there a way in which I can log on and pay for all of our seats?

Yes - to be able to do this you need to have the ability to manage your partner’s account.  You can do this by adding your partner to your network and requesting the “Manage” privileges.  Once you have been granted these permissions you will be able to see these debenture seats and purchase these on your account.

 

I am a Debenture holder but my seats are under different accounts. How can I purchase these in one transaction?

To be able to do this you need to have the ability to manage each individual account. You can do this by adding each account to your network and requesting to “Manage” privileges. Once you have been granted these permissions you will be able to see these debenture seats and purchase these on your account.

 

I previously assigned Season Passes to a family member, how can I continue to pay for these?

In order to be able to pay for another supporter’s season renewal you need to have been granted permission to “Manage” their account.  You can request this permission within your network and once this has been accepted by the other members you will be able to see their renewal within your account and pay for it.

 

My partner has a ticket reserved for a game and I would like to make payment for this – how can I do this?

In order to be able to pay for a ticket that is reserved on another supporter’s account you need to have been granted permission to “Manage” their account.  You can request this permission within your network and once this has been accepted by the other members you will be able to see their renewal within your account and pay for it.

In order to purchase on someone else's behalf, you can update your 'My Network' to link your accounts, this way you can purchase multiple tickets within the same booking and assign them to your friends.

 

How do I create or activate a new account on “My Network”?

If the account for the person you are buying for hasn’t been activated online, you can do this by clicking here https://www.eticketing.co.uk/scottishrugby/Authentication/ActivateAccount and entering the person’s client code/customer reference number and surname.

NOTE: When activating another account we advise using a separate email address. If this is not possible, then as a minimum please use an alternative password unique to that person’s account.