Where do I collect my tickets/passes?

Tickets will be delivered electronically to the email address registered on your Scottish Rugby account on which the tickets were purchased. You can either print off the tickets at home by selecting the pdf ticket files or you can add them to your smartphone wallet.

Due to the current Covid-19 restrictions in place, there will be no collection function available in person on the day* and all tickets will be re-sent to the email address we have registered on your account should you require a replacement ticket on matchday. To request a reprint on match day the ticket purchaser must be present.

I’ve lost my ticket(s)/passes or they haven’t arrived, can you reprint them?

If you have lost, or not received your tickets, by 2 working days before the match, please contact us by email on ticket.centre@sru.org.uk or by replying to your confirmation email. This email should include your full details, the section and seat numbers booked and the reason you are not in possession of the tickets.

I need to upgrade a concession ticket to a full adult ticket. What should I do?

Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see here) with your ticket details and a member of staff will be happy to help.

Please note, tickets can not be downgraded (adult to concession), they can only be upgraded (concession to adult).

Whilst upgrades can be processed on match-days, we strongly advise supporters to do this in advance to avoid delays.

Please note tickets can only be upgraded on the day of the match by the ticket purchaser.

*unless otherwise agreed with the ticketing team