As a ticket secretary for one of Scottish Rugby's affiliated rugby clubs, you will have recently received a letter which provided an update on season 20/21.
If you have not received this letter, please email club.tickets@sru.org.uk
Please find below some FAQs relating to ticketing and memberships for season 20/21. This page will be updated regularly to reflect any developments regarding stadium capacities at Scotland internationals during season 20.21. We will also communicate directly with club ticket secretaries when more is known.
How will clubs know the latest information?
The ticketing team will email club ticket secretaries. Please also keep visiting this page.
How many tickets will my club get for a Scotland international?
At present, we are unable to confirm how many tickets this will be allocated to your club as we do not know what capacity will be permitted. What we can confirm is that 10% of the available capacity will be ring-fenced for clubs.
Is there any conditions regarding how these tickets are to be distributed?
No, clubs can use these tickets as they wish. As your members will have the opportunity to join the ticket access routes used by the wider supporting public this season (Sign Up for Scotland Membership Scheme) we envisage these ‘ring-fenced’ tickets to be used for your key sponsors and partners who are supporting you through this difficult time.
How will tickets be distributed?
Once it is known if crowds at games will be permitted you will receive an email from the ticketing team with further information. As per previous seasons, we will require all ticket holders to have registered online and have a unique client refence number. If registration has been carried out previously then this does not need to be repeated. This is more essential than ever due to track and trace purposes.
Can the club use some of these tickets as auction prizes?
Yes, this is fine. However, as detailed above, we require ticketing account details for all ticket holders.
Club members are asking how they will access tickets this season. What advise can we give them?
As explained in the letter from Scottish Rugby’s President and Chairman, this year the club allocation, as with many allocations, has been suspended. All tickets will be sold directly through Scottish Rugby for season 20/21. Please encourage members to visit scottishrugby.org for more information on our new Membership.
Do club members need to purchase a membership to access tickets?
Whilst the membership is more than just ticket access, it is a priority route to access match tickets through ticket ballots. If your club members do not wish to purchase a membership then access to any returned tickets will be during the week of the match and only by visiting our ticketing site.
If crowds are not permitted to the games, will members get a refund on their membership?
The reason we are asking supporters to “Sign Up For Scotland” is because the game needs your help. The impact the Covid-19 pandemic is having on Scottish Rugby’s finances, and on the game as a whole in Scotland, is significant. As a result, no refunds will be issued on membership products. We fully appreciate that in these challenging times, not all supporters will be able to help the game in this way, and for this reason we are ensuring any available “returned” tickets will be made available to the wider public in the week before each game.
Are tickets for the 6 Nations away games being allocated to clubs as normal?
At present we have no guarantee of ticket allocations for away 6 Nations matches. We will update your club ticket secretary when more is known.
Will our members be able to access tickets to Scotland internationals via a club allocation in future?
Yes – Covid permitting we will revert to our previous Club allocation next year. These measures have been taken due to this interrupted season.
