Please Keep Your Information Up-to-Date!
You must take care to provide us with accurate information. If your bank details or any other personal information which is used by or previously provided to us, is no longer accurate, then please contact us immediately.
How do I renew my Scotland Season Pass(es)?
If you paid by Direct Debit during the 2021/22 season you are on the auto-renewal scheme, so you don’t need to do anything as your seats have already been secured for renewal in the 2022/23 Season. Please check that your Direct Debit is still active and that your account details are correct.
I didn't pay by Direct Debit, but I would like to secure my Debenture Seat(s) as Season Pass(es).
Your Season Pass is reserved for you in your ticketing account until Friday 27 May. After that, your Debenture Seats can only be purchased for individual matches.
For guidance on how to purchase your reserved Season Passes please visit Scotland Season Pass | How to Pay for a Reservation.
You should now have received your digital debenture pack which will provide further instructions on how to pay for your Debenture seat(s) for individual matches.
How can I update my bank details for my Direct Debit if they change during the season?
Please contact us to update your bank details.
I also have an Irredeemable Debenture - can I purchase by Direct Debit?
Yes, however, Scotland Season Passes held by Irredeemable Debenture Holders cannot be automatically renewed. This is to ensure parity for all Irredeemable Debenture holders, regardless of whether they purchase match tickets or Season Passes: it is important that the rights and benefits of the Irredeemable Debentures are applicable to all, with seats allocated on a first come, first served basis each season, regardless of whether they are purchased as part of Scotland Season Pass(es) or as match tickets. Please see Irredeemable Debenture FAQs.
What are the prices?
When are the Direct Debit collection dates?
Direct Debit payments will be taken in FOUR monthly instalments on the dates shown below.
Please remember to check with your bank to ensure your Direct Debit is still set up.
I no longer want to pay by Direct Debit, can I keep the same seat(s)?
As a Debenture Holder you can purchase your match tickets individually or part of the Season Pass. If you no longer wish to have Season Passes but wish to take individual match tickets instead, please ensure you write to us and let us know by Monday 20 June if you wish to cancel your pass(es) and Direct Debit.
What else is included in the Scotland Season Pass?
As well as the seven Scotland home Internationals in season 2022/23, the Scotland Season Pass also gives you pre-sale access to tickets to all Scotland Women and Scotland U20s home games during the season as well as invitations to exclusive events, including at least one Scotland training session (subject to government restrictions at the time of the event).
Can I buy additional Season Passes at this time?
No, additional passes are not available during this renewal period, unless they are part of your Debenture holding. If you wish to purchase additional Passes out with your Debenture holding, you can purchase through the public sale (subject to availability) or during the pre-sale window if you are a member of the Scotland Supporters Club. Please note the purchase limit is 4 passes per person, if your Debenture holding exceeds this you will not be able to purchase any additional passes.
How can I change the concession of a Season Pass?
If you need to change one of your passes to an Adult or Concession, please contact us before Friday 27 May.
What if I need to cancel after the cancellation date?
Please contact us as soon as possible as the payment file may have already been sent to the bank and payment may have been processed by your bank.
How can I cancel my Scotland Season Pass(es)?
If you wish to cancel your pass(es), please make the request in writing by e-mailing Scottish Rugby at ticket.centre@sru.org.uk. As a Debenture holder, you have until Friday 27 May to cancel your pass(es).
Can I sell my Season Pass card on the secondary market?
No, Season Passes and match tickets are NOT permitted to be transferred or sold (or offered for transfer or sale) through any secondary ticketing service provider, auction site or website. Any passes or tickets found to be offered for sale on any secondary site will be contravening our ticketing Terms & Conditions and will be cancelled and made void. Anyone found to be selling passes or tickets in direct contravention of the ticketing T&Cs will be subject to appropriate sanctions and may be prevented from purchasing any further passes or tickets.
Will I receive new Season Pass cards?
We will be issuing new cards for Season 2022/23 therefore there is no need to keep hold of your old season pass(es) as these will no longer work on match days. If you would like to retain your old passes as a keepsake, please make sure you keep these separate to your new and active cards to save any issues or confusion on game days. Pass(es) will be posted in advance of the first match.
What do I do if I’ve misplaced my pass card?
There is no need to contact us as we will be issuing new cards for Season 2022/23. Should you subsequently lose your new pass during the season, there would be a £10 per pass reprint charge for a new card to be issued.
My contact details have changed; how can I update these?
If any of your contact details have changed (e.g. address, e-mail address, phone number), please either update your details on your online account, or contact us in writing at ticket.centre@sru.org.uk.
Where do I find the Ticketing Terms & Conditions?
You can view our ticketing Terms & Conditions by clicking here.
Contact Us
You can call the Scottish Rugby Ticket Centre on 0131 378 1600 (option 1), weekdays 10am to 4pm (excluding Wednesdays). You can also email us at ticket.centre@sru.org.uk or click on the "Send us a message" button below.
Why not try out our ‘Chat’ functionality by selecting the ‘Chat’ icon at the bottom right of this page.
If you require any further assistance, please contact us by clicking the button below.
