2023/24 Scotland Season Pass | Murrayfield Debenture FAQs

Please Keep Your Information Up-to-Date!

You must take care to provide us with accurate information. If your bank details or any other personal information which is used by or previously provided to us, is no longer accurate, then please contact us immediately.

How do I renew my Scotland Season Pass(es)?

If you paid by Direct Debit during the 2022/23 season you are on the auto-renewal scheme, so you don’t need to do anything as your seats have already been secured for renewal in the 2023/24 Season. Please check that your Direct Debit is still active and that your account details are correct.

I didn't pay by Direct Debit, but I would like to secure my Debenture Seat(s) as Season Pass(es).

Your Season Pass is reserved for you in your ticketing account until Sunday 9 April 2023. After that, your Debenture Seats can only be purchased for individual matches.

For guidance on how to purchase your reserved Season Passes please visit Scotland Season Pass | How to Pay for a Reservation.

Your digital debenture pack will be available shortly - this will provide further instructions on how to pay for your Debenture seat(s) for individual matches. 

I didn't purchase my Debenture seat(s) as Season Pass(es), can I still buy Match Tickets? 

Yes, for information on how to secure tickets please visit How do I apply for my Debenture tickets? 

How can I update my bank details for my Direct Debit if they change during the season?

Please contact us to update your bank details. 

I also have an Irredeemable Debenture - can I purchase by Direct Debit?

Yes, however, Scotland Season Passes held by Irredeemable Debenture Holders cannot be automatically renewed. This is to ensure parity for all Irredeemable Debenture holders, regardless of whether they purchase match tickets or Season Passes: it is important that the rights and benefits of the Irredeemable Debentures are applicable to all, with seats allocated on a first come, first served basis each season, regardless of whether they are purchased as part of Scotland Season Pass(es) or as match tickets. Please see Irredeemable Debenture FAQs.

What are the prices?

Order Processing Fee

Scottish Rugby will apply a non-refundable booking fee per ticket / season pass to cover the overheads associated with the processing and issuing of tickets.

These fees will be added to bookings at the point of payment.

When are the Direct Debit collection dates?

Direct Debit payments will be taken in FOUR monthly instalments on the dates shown below. 

Please remember to check with your bank to ensure your Direct Debit is still set up.

I no longer want to pay by Direct Debit, can I keep the same seat(s)?

As a Debenture Holder you can purchase your match tickets individually or part of the Season Pass. If you no longer wish to have Season Passes but wish to take individual match tickets instead, please ensure you write to us and let us know by Thursday 27 April if you wish to cancel your pass(es) and Direct Debit.

What else is included in the Scotland Season Pass?

As well as the five Scotland home Internationals in season 2023/24, the Scotland Season Pass also gives you pre-sale access to tickets to all Scotland Women and Scotland U20s home games during the season as well as invitations to exclusive events, including at least one Scotland training session.

Scotland’s 2023 Season Schedule 

Can I buy additional Season Passes at this time?

No, additional passes are not available during this renewal period, unless they are part of your Debenture holding. If you wish to purchase additional Passes out with your Debenture holding, you can purchase through the public sale (subject to availability) or during the pre-sale window if you are a member of the Scotland Supporters Club. Please note the purchase limit is 4 passes per person, if your Debenture holding exceeds this you will not be able to purchase any additional passes.  

How can I change the concession of a Season Pass?

If you need to change the ticket type of your pass(es), please contact us before Thursday 27 April.

What if I need to cancel after the cancellation date?

Please contact us as soon as possible as the payment file may have already been sent to the bank and payment may have been processed by your bank.

How can I cancel my Scotland Season Pass(es)?

If you wish to cancel your pass(es), please make the request in writing by e-mailing Scottish Rugby at ticket.centre@sru.org.uk. As a Debenture holder, you have until Thursday 27 April to cancel your pass(es).

Can I sell my Season Pass card on the secondary market?

No, Season Passes and match tickets are NOT permitted to be transferred or sold (or offered for transfer or sale) through any secondary ticketing service provider, auction site or website. Any passes or tickets found to be offered for sale on any secondary site will be contravening our ticketing Terms & Conditions and will be cancelled and made void. Anyone found to be selling passes or tickets in direct contravention of the ticketing T&Cs will be subject to appropriate sanctions and may be prevented from purchasing any further passes or tickets.

Will I receive new Season Pass cards?

Your 2023/24 Scotland Season Pass(es) will be issued via the Scottish Rugby Ticketing App

The Scottish Rugby Ticketing app was introduced last season as part of our ongoing drive to improve access, security and sustainability on Scotland matchdays, and all match tickets for Scotland’s seven home games were issued via the app. For the forthcoming season 2023/24 the Scotland Season Pass will also be issued via the Scottish Rugby Ticketing App and, like the match tickets, scanned at the turnstiles at BT Murrayfield for entry into the stadium.

Automatic Renewal Suspended

Because of Project 24/25 and the prospect of implementing alternative method of payment / renewal options, we will not be operating our usual Automatic Renewal scheme at the end of next season. We will be sure to communicate further information when available, alongside any relevant changes

Why is auto renewal being suspended?

Auto-renewal is being suspended as we know improvements are coming in the near future and very much hope to offer more options to our fans. 

Will there be a Season Pass for Season 24/25?

Yes - the season pass has been extremely successful over the last 10 years and is a product we will continue to offer. 

My contact details have changed; how can I update these?

If any of your contact details have changed (e.g. address, e-mail address, phone number), please either update your details on your online account, or contact us in writing at ticket.centre@sru.org.uk.

Where do I find the Ticketing Terms & Conditions?

You can view our ticketing Terms & Conditions by clicking here.

Contact Us

You can call the Scottish Rugby Ticket Centre on 0131 378 1600 (option 1), weekdays 10am to 4pm (excluding Wednesdays). You can also email us at ticket.centre@sru.org.uk or click on the "Send us a message" button below.

Why not try out our ‘Chat’ functionality by selecting the ‘Chat’ icon at the bottom right of this page.

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