2023/24 Scotland Season Pass | Public FAQs

Please Keep Your Information Up-to-Date!

You must take care to provide us with accurate information. If your bank details or any other personal information which is used by or previously provided to us, is no longer accurate, then please contact us immediately.

I pay for my Season Pass(es) by Direct Debit, how do I renew?

As you purchased your Season Passes by Direct Debit, these will automatically renew so you don’t need to do anything as your seats have already been secured for renewal in the 2023/24. Please check that your Direct Debit is still active and that your account details are correct.

For specific FAQ's relating to your Direct Debit and autorenewal process, including how to make changes, please visit 2023/24 Season Pass Autorenewal Information.

I purchase annually (not via Direct Debit auto-renewal); when will I be able to buy a Season Pass?

As a previous purchaser you will get a pre-sale and invited to purchase in advance of the public sale. Your pre-sale will take place on 6 April 2023. The sale will open at 10am. Passes will be available to purchase online at scottishrugbytickets.com. Individuals with accessible requirements should contact the Customer Services team to discuss availability and suitable seating.  

I am a Scotland Supporters Club member; when will I be able to buy a Season Pass?

Your pre-sale will take place on 6 April 2023. The sale will open at 10am. Passes will be available to purchase online at scottishrugbytickets.com. Individuals with accessible requirements should contact the Customer Services team to discuss availability and suitable seating.  

I am a new purchaser - when is the public sale?

Public sale will take place from 10am on Friday 7 April, subject to availability. The sale will open at 10am. Passes will be available to purchase online at scottishrugbytickets.com. Individuals with accessible requirements should contact the Customer Services team to discuss availability and suitable seating.  

What is the purchase limit?

The purchase limit is 4 passes per account. 

I have Scotland Season Pass(es) on autorenewal, how do I move or upgrade to another category?

If you are a purchaser on Direct Debit autorenewal, you can contact us during the renewal window to make changes to your current pass(es). Please visit 2023/24 Season Pass Autorenewal Information for information on changing your Autorenewal Season Pass(es). 

Season Pass Pricing

Order Processing Fee

Scottish Rugby will apply a non-refundable booking fee per ticket / season pass to cover the overheads associated with the processing and issuing of tickets.

These fees will be added to bookings at the point of payment.

When are the Direct Debit collection dates?

Direct Debit payments will be taken in FOUR monthly instalments on the dates shown below.

Please remember to check with your bank to ensure your Direct Debit is still set up.

What else is included in the Scotland Season Pass?

As well as the five Scotland home Internationals in season 2023/24, the Scotland Season Pass also gives you pre-sale access to tickets to all Scotland Women and Scotland U20s home games during the season as well as invitations to exclusive events, including at least one Scotland training session (subject to government restrictions at the time of the event).

Scotland’s 2023 Season Schedule 

What if I need to cancel my Pass(es)?

Please contact us as soon as possible as the payment file may have already been sent to the bank and payment may have been processed by your bank.

I have a Scotland Supporters Club Membership; do I need a Season Pass?

The Scotland Supporters Club enables pre-sale access to Scotland Season Passes, which should be purchased separately. Please check that you are receiving our communications in order to ensure you do not miss information relating to pre-sale dates.

The Season Pass is your ticket/seat to all home games included in the season. 

Please also note that if you become a Season Pass holder, this will affect the number of tickets you can purchase for future games within the season as a Scotland Supporters Club Member i.e. if the cap for a match is 2 tickets and you have 2 or more Season Passes, you will not be able to purchase within the priority access period with your Membership.

Can I sell my Season Pass card on the secondary market?

No, Season Passes and match tickets are NOT permitted to be transferred or sold (or offered for transfer or sale) through any secondary ticketing service provider, auction site or website. Any passes or tickets found to be offered for sale on any secondary site will be contravening our ticketing Terms & Conditions and will be cancelled and made void. Anyone found to be selling passes or tickets in direct contravention of the ticketing T&Cs will be subject to appropriate sanctions and may be prevented from purchasing any further passes or tickets.

Will I receive new Season Pass cards?

Your 2023/24 Scotland Season Pass(es) will be issued via the Scottish Rugby Ticketing App

The Scottish Rugby Ticketing app was introduced last season as part of our ongoing drive to improve access, security and sustainability on Scotland matchdays, and all match tickets for Scotland’s seven home games were issued via the app. For the forthcoming season 2023/24 the Scotland Season Pass will also be issued via the Scottish Rugby Ticketing App and, like the match tickets, scanned at the turnstiles at Scottish Gas Murrayfield for entry into the stadium.

My contact details have changed; how can I update these?

If any of your contact details have changed (e.g. address, e-mail address, phone number), please either update your details on your online account, or contact us in writing at ticket.centre@sru.org.uk.

Project 24/25

As part of an ongoing evaluation of the supporter experience against the backdrop of increasing demand on our available seats, we will be spending this calendar year undertaking a full review of the seating manifest at Scottish Gas Murrayfield.

As we enter the second decade of the Scotland Season Pass, it is important that we continue to provide the best availability for Scotland tickets whilst balancing the demands of the business. All aspects of the seating manifest will be considered with the intention of providing season passes, match packages, clubs, groups & school allocations, hospitality and commercial obligations and, importantly, satisfying the demand for accessible tickets.

The results of Project 24/25 will be known later in the year and any changes to the current Scotland Season Pass offering and any resulting impact (if applicable) to your current Season Pass seat(s) will be communicated in advance of the renewal period for Season 2024/25.

Automatic Renewal Suspended for 2024/25

Because of Project 24/25 and the prospect of implementing alternative method of payment / renewal options, we will not be operating our usual Automatic Renewal scheme for those who purchase their season pass by Direct Debit. If you purchase a Season Pass for Season 2023/24 by Direct Debit we will be sure to communicate further information when available.

Will there be a Season Pass for Season 24/25?

Yes - the season pass has been extremely successful over the last 10 years and is a product we will continue to offer. 

Where do I find the Ticketing Terms & Conditions?

You can view our ticketing Terms & Conditions by clicking here.

Contact Us

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