In 2021 a new ticket allocation portal was introduced, and Club ticket secretaries are now able to log in to a dedicated portal to allocate tickets to members. Once tickets have been allocated to members, you will be notified by email and can log in to purchase the tickets reserved for you online.
For instructions on how to log in and purchase your reserved tickets, please watch the video below. We have provided some answers to some frequently asked questions below that expands on the guidance shown in the video.
How do I access my online account?
For guidance on accessing your Scottish Rugby ticketing account online, please visit our FAQ’s page: How do I access my account online?
If you have followed all the steps on the above page and are still having issues, please get in touch with our Customer Services team who will be able to assist further.
How do I find my reserved tickets?
Once you sign into your online account, you will be taken to the Scottish Rugby Online Ticket Centre homepage where you will see your Notifications bar.
Here you will be able to see your ‘Reserved Tickets’ status – click on the number in brackets to be taken to your reservation. The number of tickets in brackets refers to the total tickets reserved for you at that time. Depending on how your club ticket secretary has chosen to allocate your tickets will depend on the number of tickets you see in brackets. E.g. it may be that your club ticket secretary reserves one game at a time and you will get further notifications once tickets for the other matches can be purchased.
I’m logged in but can’t see any reserved tickets
To access your reserved tickets, you must be logged into the correct account. You can check this by clicking ‘My Account’ and checking the client reference number in brackets is the number provided in your reservation email.
If you have more than one account under your email address (e.g. you manage an account on behalf of a family member) you must ensure that you use a separate password for each account to be able to differentiate between each account and access the correct one. For further guidance on this or if you need to re-set your password to access your account you can visit the FAQ’s page here.
If you are still having trouble finding your reserved tickets, please contact the ticket centre for further assistance.
The tickets reserved in my account do not match the order I placed with my club. How can I fix this?
The first thing to do is check you are logged into the correct account. We advise you also check with your ticket secretary in the first instance as it may be that they have not completed the allocation process for all matches.
If your ticket order is incorrect and your ticket secretary needs to amend this, with their approval, please decline the tickets you have been allocated and your ticket secretary will arrange for your order to be re-allocated accordingly.
Please do not pay for your tickets if you do not believe your order to be correct.
How do I pay for my tickets?
Ensure all reserved tickets that you wish to purchase are selected (a tick will show in the tick box, next to each ticket – these are all pre-selected). You can check this by selecting ‘show reserved tickets’ under each game. Once you have checked all tickets you wish to purchase are selected, click ‘add to basket’. This must be done for each match therefore if you have tickets reserved for multiple matches, return to your 'reserved tickets' and add the next game's tickets to your basket.
We encourage you to check your order prior to proceeding to payment stage. At the ‘order summary’ stage you can review your full order. If any of the ticket types (adult, under 18 etc) are incorrect or you need to amend your order, you can do this by clicking on the basket at the top right of your browser. If your order is correct or if no changes are required, please proceed to payment.
Scottish Rugby will apply a non-refundable booking fee per ticket to cover the overheads associated with the processing and issuing of tickets. These fees will be added to your booking at the point of payment and will be £1.50 per ticket.
You can purchase your tickets by Debit or Credit Card. Please note we do not accept American Express.
Can I pay for some tickets now and some later?
Yes, as long as payment is made by the deadline, you can pay for your tickets over separate transactions. Just add the tickets you wish to pay for to your basket and proceed to payment. You can return at another time and make payment for the remaining.
How do I return tickets if I no longer require them?
The system automatically selects all tickets. If you wish to decline all or part of your order, please select accordingly and scroll to the bottom of your reservation page where you will see the option to ‘Decline Tickets’.
If you have selected to retain part of your order, you can then select the remaining tickets, add to basket and then proceed to payment. This must be done for each match therefore if you have tickets reserved for multiple matches, return to your 'reserved tickets' and decline tickets as required for each match.
How do I change the price class?
To amend your ticket price class (e.g. from an Adult to an Under 18) please add the tickets to your basket. At the next stage, you will then see a drop-down menu beside ‘Type’ for each of the tickets in your basket. You can select the required price class for each ticket and proceed to payment.
If you need to make a change to your ticket type post payment, you can contact our Ticketing team directly on 0131 378 1600. Please note, tickets can not be downgraded (adult to concession), they can only be upgraded (concession to adult).
What is the ‘Important Information’ warning under my tickets?
The ‘Important Information’ notification under the tickets in your basket is there to indicate that your tickets have been allocated through a club. This does not impact your booking in any way.
You will be asked to acknowledge that you have purchased through your club allocation by selecting a tick box prior to making payment.
I’ve purchased my tickets but I haven’t received my confirmation email
A confirmation email will be sent automatically to the email address on your account once the purchase has been made. Please check your junk/spam inbox in case the email has ended up there. We encourage you to add firstname.lastname@example.org to your ‘safe sender’ list to ensure you receive emails pertaining to your ticket order.
If you have not received the confirmation email, you can resend this by clicking My Account > Account Management > Account History. You will be able to see the purchase and resend the confirmation.
How do I update the details on my account?
To update your account details (e.g. email address, postal address) please log into your account and go to ‘Update Details’ under My Account. Alternatively, you can contact the ticket centre to update your details – any requests to amend an account must come from the email address currently on the account.
When will I receive my tickets and how?
Tickets will be delivered electronically* via email therefore please ensure your email address is up to date. We encourage you to add email@example.com to your ‘safe sender’ list to ensure you receive emails pertaining to your ticket order.
You should expect to receive your tickets 7-10 in advance of the match. If you have not received your tickets by match week please contact us by emailing firstname.lastname@example.org and we will arrange to re-issue your tickets.
*Unless you have paid for physical match tickets to be posted
I can no longer use my tickets – can I cancel my tickets after payment has been made?
It is worth letting your club ticket secretary know initially as they may have a waiting list for high demand matches. If they do not have a waiting list, you can contact us directly by emailing email@example.com.
Do I need to assign tickets to individual attendees?
You do not need to assign tickets to each attendee, however, lead purchasers should be in attendance at the match should we be required to make contact for track and trace purposes. If the lead purchaser is not attending, we would encourage at least one of the match tickets to be assigned so that contact can be made if required.