For the full list of FAQs on the 2022/23 Season Tickets please visit 2022/23 Season Ticket FAQs. 

Members can renew their current number of season tickets without providing multiple user details at the point of purchase, however additional members will need to register their details for their season ticket to be activated in advance of the new season start. If the season ticket hasn’t been activated by the beginning of the season, any additional unregistered season tickets will be cancelled and refunded to the lead purchaser. To reassign your season ticket after purchase, please email ticket.centre@sru.org.uk with the seat number, name and the client reference number of the person you would like to assign to. 

Step 1 – Log into your account

Please log into your account through the Online Ticket Centre by clicking on the person icon in the top right hand corner and enter your email address and password. If you need any guidance on accessing your account online please visit How do I access my Account Online?

You must ensure you are logged into the correct account to be able to see all of the season tickets available to you. To check you are in the correct account, click on the person icon in the top right once you are logged in and ensure the client reference number on your emails and letters from us is the same number that appears here.

Step 2 - How to find your passes

Your season ticket(s) (and any others that you manage on behalf of other supporters through your network) will show in your 'Notifications' box on the home page when you log in. Click ‘Buy Now’ to take you to the breakdown of your renewal offer. 

Please note: if you purchase multiple season tickets on behalf of others, you must have set up your Network in order to be able to see all of the passes under your account. For more information on My Network and managing privileges please see How to Set Up 'My Network'.

Step 3 - Reviewing your offer 

Once you click 'Buy Now' you will be taken to a page with a breakdown of the season ticket(s) available for you to renew for 2022/23. All of the tickets will be selected by default so you must untick any you do not require. The name of the assigned ticket holder and their client reference number will be shown next to each seat. 

Once you are happy with the selected seats, please click 'Add to Basket'. If you need to make any changes to the ticket type (e.g. Senior, Young Adult), you can do this at the next step.

Step 4 - Make required changes 

At this stage you can make changes to the ticket type, for example from an Adult to a Senior. To do this, please use the drop down menu next to the relevant season ticket seat details to change the class.

PLEASE NOTE: all season ticket renewals will be offered as an Adult. If you require a different ticket type, you MUST change it at this stage. 

Once you have made any necessary changes, scroll down and click 'Proceed to Checkout' to make payment and confirm your booking. 

Step 5 - Making payment 

You can choose to pay for your season tickets either by Card or by Direct Debit where you can spread the cost over four payments. Here you will also be able to use your account credit, please select the Account option to use this. 

Please note if you manage passes for another supporter and make payment on their behalf, they will not receive a booking confirmation as these are only sent to the lead purchaser.

Seat Move Requests

If you would like to consider a seat move/upgrade for your season ticket seat(s), you MUST renew your season ticket(s) first then complete the seat move form ahead of the seat move facilitation period. Whilst we understand some members may wish to explore options to upgrade or move seat, due to the high renewal rate it is not possible to facilitate all requests and will be subject to availability.

If you are interested in upgrading/moving the location of your Season Ticket, click here to complete an online form. This will need to be completed before the renewal deadline (Monday 4 July). If your criteria matches the seats we have available, we will contact you between Tuesday 5 July - Friday 15 July.

Please note, completing the form DOES NOT RENEW YOUR SEASON TICKET! Please ensure that you still renew your current season ticket during the renewal period as we cannot move you unless you have renewed.

Season Ticket Members that are paying by Direct Debit and wish to explore options to upgrade their seat must renew between Wednesday 22 June – Sunday 26 June to be eligible. If you are paying by Direct Debit and renew by Wednesday 22 June, we could only facilitate a request to move you within your current price category.