The Ticketing & Customer Services team operate hybrid working and the Ticket Centre is not open to walk-ins on a non-event day. Please see below for ways in which you can contact our team.
CURRENT CONTACT STATUS
Telephone Lines - AVAILABLE
Contact us on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday. Please note our phone lines are closed on Wednesdays.
Email - AVAILABLE
Please click here to send us an email. Our email account is monitored during office hours, we will prioritise emails regarding upcoming events and endeavour to reply to all enquiries within 7 working days. .
Live Chat - Check Status
During particularly busy periods, chat can be unavailable. Live chat is usually available Monday / Tuesday / Thursday and Friday, 10am - 4pm by simply clicking on the "Chat" bubble at the bottom right of any of our Ask pages. If the "Chat" button is not available you can get in touch by email or submit an enquiry through our feedback form.
The Customer Services phone lines are closed on Wednesdays.
PLEASE NOTE:
- For any media enquiries, please email media@sru.org.uk.
- We are unable to process payments via email
- We advise all supporters to check their emails and all our channels for any further updates from us along with these Ask pages.
If you require any further assistance, please contact us by clicking the button below.
