Following government advice, we have taken the decision to close our ticket office at BT Murrayfield for walk-in queries until further notice and our Customer Services team are currently working remotely from home.

We value the opportunity to communicate effectively with our supporters, as a result we are exploring  the best ways in which we can communicate with you during this time. On this page you will find the most up to date channels of communication available to you.

CURRENT CONTACT STATUS

Telephone Lines - AVAILABLE 

Contact us on 0131 378 1600, 10am-4pm Monday-Tuesday, Thursday-Friday. Please note our phone lines are currently closed on Wednesdays.

Extended Match week opening hours for Guinness Six Nations: 

Scotland v England: Thursday 3rd and Friday 4th Feb - 10am-8pm

Scotland v France: Thursday 24th and Friday 25th Feb - 10am-8pm

Live Chat - PLEASE CHECK STATUS

During particularly busy periods, chat can be unavailable. Live chat is usually available Monday / Tuesday / Thursday and Friday 10am - 4pm by simply clicking on the "Chat" bubble at the bottom right of any of our Ask pages. If the "Chat" button is not available you can get in touch by email or submit an enquiry through our feedback form. 

Email - AVAILABLE

Please click here to send us an email. Our email account is monitored during office hours, we will prioritise emails regarding upcoming events and endeavour to reply to all enquiries within 5 working days. 

The Customer Services department is closed on Wednesdays.

Please note, we are unable to process payments via email.

We advise all supporters to check their emails and all our channels for any further updates from us along with these Ask pages.

If you require any further assistance, please contact us by clicking the button below.