Last updated 20 March 2020

Following government advice, we have taken the decision to close our ticket office for walk-up queries until further notice.

We value the opportunity to communicate effectively with our supporters, as a result we are exploring new ways in which we can communicate with you during this time. On this page you will find the most up to date channels of communication available to you.

Our Customer Services team are currently working remotely from home. We are working as hard as we can to enable us to take calls, while not available at the moment, we will update this page when this option is available.

As of today, we are now trialling Live Chat where you can speak in real time to a member of our team. Simply click on the "Chat" button at the bottom right of any of our ask pages and a member of our team will assist you as soon as they are available.

CURRENT CONTACT STATUS

Telephone Lines - UNAVAILABLE We are working on having this option back shortly.

Live Chat - AVAILABLE between the hours of 10am and 4pm Monday to Friday.

Email - AVAILABLE please click here to send us an email

Please note, we are unable to process payments via email.

We advise all supporters to check their emails and all our channels for any further updates from us along with these ask pages.

If you require any further assistance, please contact us by clicking the button below.