1. Definitions
1.1 In these Terms and Conditions, the following words will have the following meanings:
1.1.1 “Code of Conduct” means the spectator code of conduct issued by Scottish Rugby from time-to-time setting out key guidelines for spectators to follow within the Stadium (copies of which are on display at the Stadium, on the Scottish Rugby website at www.scottishrugby.org and which can also be obtained upon request from Scottish Rugby)
1.1.2 "Conditions of Entry" means: (i) these Terms and Conditions; and (ii) the Ground Rules; and (iii) the Code of Conduct; and (iv) any additional guidance provided by Scottish Rugby prior to a Match day;
1.1.3 “Ground Rules” means any ground rules issued by Scottish Rugby from time-to-time setting out the terms and conditions upon which spectators are granted admission to the Stadium (copies of which are on display at the Stadium, on the Scottish Rugby Website and which can also be obtained upon request from Scottish Rugby);
1.1.4 “Match” means a home rugby union match or tournament held at the Stadium and in which any of the Teams participates (and “Matches” will be construed accordingly);
1.1.5 “Member Club” means a rugby union club or other society or body that is from time to time itself a member of the Scottish Rugby Union and is entitled to an allocation of Tickets from Scottish Rugby on that basis;
1.1.6 “Member Club Terms and Conditions” means any terms and conditions for the application, allocation, sale or transfer of Tickets by Member Clubs as may be notified to Member Clubs from time to time by Scottish Rugby;
1.1.7 “Package” means the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality or travel;
1.1.8 “Scottish Rugby” means Scottish Rugby Union Limited, registered number SC132061 and having its registered office at Murrayfield, Edinburgh EH12 5PJ;
1.1.9 “Scottish Rugby Website” means the official website of Scottish Rugby currently located at www.scottishrugby.org.uk;
1.1.10 “Stadium” means Murrayfield Stadium, Edinburgh, EH12 5PJ and its surrounding car parks and grounds owned, occupied or controlled by Scottish Rugby or any alternative venue at which a Match is played;
1.1.11 “Teams” means any Scotland men’s or women’s national representative rugby union team which is selected, operated or controlled by Scottish Rugby or the Scottish Rugby Union;
1.1.12 “Terms and Conditions” means these terms and conditions governing the issue and use of Tickets;
1.1.13 “Ticket” means a ticket for admission to a Match;
1.1.14 “you" means the holder of a Ticket (and “your” will be construed accordingly).
2. Formation of Contract
2.1 The Conditions of Entry govern how a Ticket is sold to you and entry to the Stadium is made available. These Terms and Conditions apply to Tickets sold by Scottish Rugby or on behalf of Scottish Rugby through Scottish Rugby’s authorised agents or distributors (including but not limited to Member Clubs).
2.2 The application, allocation, purchase or transfer of a Ticket to you constitutes your acceptance of the Conditions of Entry.
2.3 By applying for, purchasing and/or using a Ticket, you confirm that any personal information (such as your name, address or date of birth) provided as part of that process is accurate and up to date and you agree that Scottish Rugby will collect and process your personal information in accordance with its Privacy Policy (which is available on the Scottish Rugby Website).
2.4 All Tickets are made available subject to a safety certificate for the Stadium being granted by the appropriate authorities and being in place for each Match.
2.5 When purchasing Tickets from Scottish Rugby, you are limited to a specified number of Tickets for each Match. The limit for each Match will be included on the purchase page or ballot application form. This policy is intended to discourage and prevent unfair ticket buying practices and also to comply with Scottish Government guidance which may be in place in relation to the Covid-19 pandemic. Tickets may be restricted to a maximum number per person (or business, as applicable), per NEVIS membership, per credit or debit card, per household, or per series of similar transactions. Scottish Rugby reserve the right to cancel any order(s) for Tickets purchased in excess of the relevant limits without notice, subject to a refund being provided at the face value of the Tickets.
2.6 Scottish Rugby shall be entitled to place deadlines or restrictions on the allocation, application, sale or purchase of Tickets.
3. Use of a Ticket & Admission
3.1 All Tickets remain the property of Scottish Rugby at all times.
3.2 You must retain your Ticket at all times as you may be required to produce it together with evidence of your identity by any official, steward, representative or employee of Scottish Rugby or any police officer.
3.3 Children under the age of two (2) will be admitted to the Stadium for Matches free of charge if they are accompanied by an adult with a valid Ticket for the same Match. Children aged two (2) or over must have a valid Ticket and be accompanied by an adult with a valid Ticket for the same Match. Persons under the age of 14 must be accompanied by a parent or guardian.
3.4 If you do not comply with the Conditions of Entry Scottish Rugby may, without prejudice to any other remedy it may have, refuse admission or eject you from the Stadium.
3.5 Tickets are not valid for any events at the Stadium other than the Match specified on the Ticket.
3.6 Subject to Scottish Rugby’s right to relocate you set out in Clause 3.20 below, a Ticket permits you to occupy, at the relevant Match, the seat indicated on the Ticket or stated on the confirmation receipt/email of purchase or otherwise notified to you by Scottish Rugby. To allow effective physical distancing, a detailed stadium mapping exercise has been carried out, and therefore you must not move to another seat within the Stadium unless expressly directed by Stadium staff.
3.7 Due to the crowd management systems required to be in place at the Stadium in order to ensure adequate physical distancing, Scottish Rugby does not guarantee admission if you arrive at the Stadium turnstile either earlier or later than the admission time printed on your Ticket.
3.8 To be admitted to the Stadium, you must show your Ticket at the turnstile and your Ticket must be validated by the control readers located at the appropriate turnstile. You may be refused admission into the Stadium if your Ticket is not validated by such control readers. In the event Your Ticket is not validated by such control readers you must notify Scottish Rugby’s Ticket Office on the date of the Match specified on the Ticket.
3.9 While at the Stadium, if you encounter any issue you must make an official, steward, representative or employee of Scottish Rugby or any police officer member aware.
3.10 While at the Stadium you agree to behave in a reasonable, responsible and lawful manner and to comply with the instructions of any official, steward, representative or employee of Scottish Rugby or any police officer. Your attention is specifically drawn to the additional physical distancing and hygiene measures which will be in place at the Stadium. Failure to adhere to such measures will mean that you are ejected from the Stadium.
3.11 Any person who enters the Stadium is liable to be searched by any official, steward, representative or employee of Scottish Rugby or any police officer for health and safety or security reasons and to ensure that they are complying with the Conditions of Entry, including any bag policy (when in operation at a Match). Scottish Rugby reserves the right to refuse admission to anybody that refuses to be searched.
3.12 Except for authorised press or media representatives holding official passes, or as permitted by the Ground Rules, you must not bring any equipment which is capable of recording footage of a Match into the Stadium or use such equipment for that purpose. Mobile telephones are allowed for personal and private use but not for recording Matches.
3.13 If you breach Clause 3.13 you may be refused admission to or be ejected from the Stadium and be required to deliver up any tapes, films, disks or other recordings or data to Scottish Rugby and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright) to Scottish Rugby.
3.14 Scottish Rugby or its commercial partners may from time to time create images and/or audio-visual footage of spectators attending the Stadium and this may include you. Scottish Rugby or its commercial partners (as the case may be) shall own all rights in these images and footage and will be entitled to use these:
3.14.1 to promote Scottish Rugby and its commercial partners; and
3.14.2 for any other purpose deemed reasonable by Scottish Rugby.
Your entry into the Stadium is confirmation that you have consented to such use. If you are under 14 years of age then either the parent or guardian who is accompanying you shall be deemed to have provided consent on your behalf.
3.15 You agree not to bring into, use or display any sponsorship, promotional or marketing materials within the Stadium.
3.16 You agree not to offer or distribute (either free or for sale by any person) any consumer item or commercial product of any nature within the Stadium.
3.17 If you leave the Stadium at any time on a Match day, you will not be entitled to re-enter except where Scottish Rugby expressly approves such re-entry.
3.18 Scottish Rugby may, in its reasonable discretion, relocate you to an alternative seat for any Match or part of a Match. Exercise of this right includes but is not limited to the following situations:
3.18.1 if Scottish Rugby is required under the rules of a competition to provide that seating for the use of the competition organizer;
3.18.2 if Scottish Rugby is required to move you in order to ensure safe physical distancing within the Stadium;
3.18.3 if the section of the Stadium in which the seat purchased is located has been closed; or
3.18.4 for safety, security or other operational reasons.
Reasonable efforts will be made to provide a comparable seat elsewhere in the Stadium.
3.19 Whilst attending each Match, you must comply with any applicable laws and regulations and you must not conduct yourself in any way that could bring Scottish Rugby or the sport of rugby union into disrepute.
4. Conditions of Transfer/Sale of Tickets
4.1 The Scottish Government is operating a Test and Protect initiative which, for reasons of public health and safety, requires Scottish Rugby to know exactly who will be attending the Match. In the event of a Covid-19 outbreak which is found or suspected to have occurred within the Stadium, attendees may be contacted to make them aware of this and require them to follow Scottish Government quarantine measures. As such, no Ticket may be transferred or sold (or offered for transfer or sale) in any way or to any person, including through any secondary ticketing service provider, auction site or website, except for transfers carried out in accordance with Clause 4.4 below. If you find yourself unable to attend the Match for any reason, please contact us at ticket.centre@sru.org.uk.
4.2 No Ticket may be offered, gifted or used as a prize, or as part of a competition, or for any other promotional or similar activity unless Scottish Rugby (in its absolute discretion) has given its prior written consent to do so.
4.3 No Ticket may be included, sold or offered as part of a Package or other similar activity or as part of any hospitality or travel or other commercial package unless Scottish Rugby (in its absolute discretion) has given its prior written consent to do so.
4.4 Permitted transfers/sales:
4.4.1 Covid-19 symptoms – if at any point from 14 days prior to the commencement of a Match you, a member of your household or someone with whom you have had close contact begins to experience any symptoms of Covid-19 (as will be listed on https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/coronavirus-covid-19-general-advice from time to time) please contact Scottish Rugby’s ticket office by emailing ticket.centre@sru.org.uk and we will cancel your Tickets and arrange a refund. Public safety is paramount and it is imperative that you do not attend the Stadium and put the health of other attendees at risk.
4.4.2 Accompanying persons – if you have purchased or obtained more than one Ticket for a Match, you may transfer or sell the additional Ticket(s) to a person that accompanies you to the Match (a “Transferee”) provided that:
- a) the Transferee is a member of your household (ie. Lives with you in your home on a day to day basis) or extended household (as defined by the Scottish Government at https://www.gov.scot/publications/coronavirus-covid-19-phase-3-staying-safe-and-protecting-others/pages/seeing-friends-and-family/#Extended%20households );
- b) the Ticket is for the personal use of the Transferee;
- c) you retain one Ticket for your own use;
- d) you do not advertise the additional Ticket(s) for transfer or sale;
- e) the Ticket is not transferred or sold for an amount which above face value;
- f) the Transferee would otherwise have been entitled to purchase a Ticket and attend the Match;
- g) the Ticket remains subject to the Conditions of Entry and the Conditions of Entry shall apply to the Transferee is if the Transferee was the original purchaser. It is your obligation to ensure that the Transferee is made aware of this;
- h) the transfer or sale does not take place in the course of any business or for the purpose of facilitating any third party’s business;
- i) you must keep a record of the name and address of each Transferee; and
- j) you must provide the name and address of each Transferee if asked to do so by any official, steward, representative or employee of Scottish Rugby or any police officer.
4.5 In addition to the Conditions of Entry, if you are a Member Club you must also comply with the Member Club Terms and Conditions.
4.6 Any breach of this Section 4 will be deemed to be a material breach and if you are found to have committed such a breach then your Tickets will be cancelled without refund.
5. Pricing & Ticketing Information
5.1 If Scottish Rugby discovers an error in the price or nature of the Ticket you have ordered from Scottish Rugby, Scottish Rugby will inform you as soon as possible and give you the option of reconfirming your order at the correct price/specification, or cancelling it. If Scottish Rugby is unable to contact you, it will treat the order as cancelled and you will be given a refund at the face value of the Ticket on request, provided the request is made within a reasonable period.
5.2 Scottish Rugby may apply a fee in addition to the Ticket price to cover the costs associated with processing and issuing Tickets purchased (including postage and delivery costs to reflect the chosen method of Ticket delivery). Any such additional fee will not exceed the relevant costs borne by Scottish Rugby.
6. Changes to Date or Venue, Refunds and Exchange
6.1 Once you have purchased a Ticket, you will not be entitled to cancel it without the agreement of Scottish Rugby and no refund will be payable by Scottish Rugby for any Matches that you decide not to attend or (subject to 4.4.1) are unable to attend.
6.2 In particular, you should note the following:
6.2.1 the dates, locations and times of all of Matches are subject to alteration and Scottish Rugby will have no liability to you if these are altered;
6.2.2 Scottish Rugby will use reasonable endeavours to publicise any changes to the date, locations and times of any Match as far in advance as possible via its website. Scottish Rugby recommends that you check its website on a regular basis in order to confirm the latest dates and times of Matches;
6.2.3 Matches may be postponed, abandoned or relocated (for example, due to pitch or weather conditions, restrictions arising from the Covid-19 pandemic, or other circumstances outside Scottish Rugby's control). You should retain the Ticket you were originally issued. Subject to Clause 6.2.4 below, you will be entitled to attend the re-arranged Match using the same Ticket but Scottish Rugby does not accept any other liability to you in these circumstances;
6.2.4 Matches may, occasionally, require to be played behind 'closed doors' meaning that no spectators can attend; and
6.2.5 If a Match is abandoned after 60 minutes, the Match will not be re-played, and You will not be entitled to a refund of Your Ticket for that Match.
6.3 If a Match is cancelled and not subsequently re-arranged, or requires to be played behind closed doors, you will be entitled to a refund of the face value of your Ticket for that Match.
6.4 Entry to any alternative venue will be subject to the ground rules applying at that venue.
7. Lost or Stolen Tickets
7.1 Scottish Rugby is not responsible for any Ticket which is lost, misplaced, damaged or stolen. If your Ticket is lost or stolen you should report this to Scottish Rugby as soon as possible. If your Ticket is stolen, you should also contact the police.
7.2 Subject to the provision of satisfactory evidence of loss or theft, Scottish Rugby may, at its option, issue you with a replacement Ticket upon payment by you of a non-refundable administration fee of £10. Scottish Rugby reserves the right to withdraw this replacement Ticket facility for any Match without notice or liability.
7.3 Tickets will be issued electronically and must either be printed out at home or presented on a mobile phone at the Stadium.
8. Cancellation & Withdrawal of Tickets
8.1 Without limiting any other remedies it may have, Scottish Rugby will be entitled to treat any Ticket that is (or that Scottish Rugby reasonably believe is intended to be) obtained, used or offered for sale in breach of the Conditions of Entry as void and all rights conferred by the Ticket will automatically cease and terminate. and in that event all rights conferred by that Ticket will be nullified. 8.2 If you commit a serious or any persistent breaches of the Conditions of Entry Scottish Rugby may take any, or any combination of, the following steps:
8.2.1 issue a warning;
8.2.2 refuse entry to the Stadium;
8.2.3 eject you from the Stadium;
8.2.4 cancel, confiscate and/or deactivate the Ticket;
8.2.5 exclude you from future entry to the Stadium for each period as Scottish Rugby considers appropriate, in all of the circumstances;
8.2.6 exclude you from purchasing Tickets in the future;
8.2.7 withdraw any right to buy tickets for other matches or events;
8.2.8 cancel your participation in any membership scheme operated by or on behalf of Scottish Rugby;
8.2.9 terminate this agreement on written notice with immediate effect; and
8.2.10 take separate legal action against you.
No refunds will be given in any of these circumstances.
8.3 The following actions will automatically constitute serious breaches of the Conditions of Entry:
8.3.1 breach of any of the Ground Rules;
8.3.2 committing a criminal offence in the Stadium or on the premises of Scottish Rugby;
8.3.3 endangering the health, safety or welfare of any person at or during a Match or while on the premises of Scottish Rugby, (which includes, but is not limited to, breaching any measures related to hygiene and physical distancing which may be in place at the Stadium);
8.3.4 causing damage to any property or premises of Scottish Rugby;
8.3.5 the sale or transfer (or offer for sale or transfer) of a Ticket to any person other than as permitted by these Terms and Conditions;
8.3.6 the supply of any misleading or incorrect information in any application for a Ticket or contained within your Scottish Rugby account;
8.3.7 any failure to pay or default of payment in respect of any sums owing to Scottish Rugby (or any third party) in respect of a Ticket;
8.3.8 any failure to comply with the instructions of an official, steward, representative or employee of Scottish Rugby or any police officer;
8.3.9 accessing or attempting to access the pitch area of the Stadium without authorisation; or
8.3.10 breach of any applicable laws and regulations or conducting yourself in any way whilst attending a Match that could bring Scottish Rugby or the sport of rugby union into disrepute.
8.4 The list of actions which constitute a serious breach of the Conditions of Entry set out in Clause 8.3 above is not exhaustive. There may be other actions which Scottish Rugby deems to be a serious breach of the Conditions of Entry and entitle Scottish Rugby to exercise its rights under the Conditions of Entry.
8.5 Return or reactivation of a confiscated Ticket will be at the discretion of Scottish Rugby.
8.6 If you are advised by Scottish Rugby that your Ticket is void you should return the Ticket to Scottish Rugby immediately and make no attempt to access the Stadium on the date of any such Match.
9. Exclusion of Liability
9.1 You are responsible for your own safety and the safety of any accompanying children when you are at the Stadium.
9.2 Subject to Clause 9.5 below and to the maximum extent permitted by law, Scottish Rugby excludes any liability for any loss, injury or damage to persons or property in or around the Stadium.
9.3 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Conditions of Entry.
9.4 Subject to Clause 9.5 below:
9.4.1 Scottish Rugby will not be responsible for any interruptions and/or restrictions to your view of the Match caused by: (i) the position of your seat; or (ii) the actions of other spectators; or (iii) the actions of any official, steward, representative or employee of Scottish Rugby or the emergency services.
9.4.2 Scottish Rugby will not be liable to you whether in contract, delict (including negligence) or for breach of statutory duty or in any way for (in each case whether direct or indirect) any indirect or consequential losses whatsoever; and
9.4.3 Scottish Rugby's total liability to you in contract, delict (including negligence) or for breach of statutory duty or otherwise arising in connection with the Conditions of Entry will be limited to a sum equal to the total face value of the Ticket purchased by you from Scottish Rugby.
9.5 Nothing in the Conditions of Entry will serve to exclude or limit Scottish Rugby's liability to you in respect of death or personal injury caused by or arising from Scottish Rugby’s negligence, or fraud.
10. General
10.1 If Scottish Rugby delays or fails to enforce any of the Conditions of Entry it will not mean that Scottish Rugby has waived its right to do so.
10.2 The Conditions of Entry are between Scottish Rugby and the person or entity to which Ticket(s) are sold, issued or transferred from time to time. Scottish Rugby shall be entitled to enforce the Conditions of Entry against any person or entity that has acquired, held, sold, transferred or otherwise used or attempted to use Ticket(s).
10.3 Scottish Rugby will be entitled to assign any of its rights and obligations under the Conditions of Entry provided that your rights are not adversely affected.
10.4 If it is found by a court of competent jurisdiction that any of the Conditions of Entry cannot be enforced for any reason, this will not prevent the other provisions from continuing to apply.
11. Governing Law
These Terms and Conditions and the Conditions of Entry are governed by Scots Law and any dispute relating to them will be subject to the exclusive jurisdiction of the Scottish Courts.
12. Changes
Scottish Rugby reserves the right to make changes to the Conditions of Entry. Material changes to the Conditions of Entry will be notified to you by being displayed on the Scottish Rugby Website (and in the case of the Ground Rules at the Stadium). Changes will apply to Ticket(s) acquired or purchased after the date that the changes were made. Further key information regarding the measures which will be implemented in the Stadium in response to the Covid-19 pandemic will be communicated to you prior to the Match day.
13. Contact Us
You can contact Scottish Rugby about these Conditions of Issue and the Conditions of Entry by phoning 0131 378 1600, by emailing ticket.centre@sru.org.uk or by contacting us online below.
