If you are experiencing any issues trying to access your account, you can reset your password by following the steps below.
You can access the password reset page HERE. (If accessing via this link, skip to step 4 below).
To reset your password, you will require your Client Reference Number which is your unique account number with Scottish Rugby. You can find this on most ticketing related email communications (ie a confirmation email or a sale reminder). If you are unable to locate this please contact us.
Step 1
Visit our Online Ticket Centre by going to the Scottish Rugby Online Ticket Centre.
Step 2
Click on the SIGN IN button which will appear on the top right hand corner of our website (person icon).
Step 3
Click 'Forgot your sign in details?'
Step 4
You will then be taken to a new screen where you will be asked to enter your Client Reference Number and surname shown on your online account.
Once you have entered these, click RESET PASSWORD.
Step 5
You will then receive a reset link directly to your email address, please check your spam/junk/promotions folders in your email account as this can sometimes appear in there depending on the email provider you are with.
Simply click on the 'Reset Password' link that is provided in the body of the email and change your password. This will then allow you access to your online account to purchase any tickets, memberships or passes available to you at that time.
PLEASE NOTE: You have 4 hours to click on the link before it expires. If the link has expired, simply repeat the previous steps to receive a new email link.
Your new password must meet the following criteria:
- Use between 8 - 32 Characters
- Include letters and numbers
- Use at least one capital letter
- Both passwords in the New and Confirm boxes must be identical