Logging into my Scottish Rugby Online Ticket Centre Account
I can't remember my log in details
I am logged in but I cannot find any of my reservations/tickets/memberships/passes?
I have multiple accounts but it only lets me sign in to one of them
Logging into my Scottish Rugby Online Ticket Centre Account
Please ensure you are logged in using the account upon which your tickets, passes or membership are connected to. This is the only way you will be able to make any amendments/renewals/purchase of priority access sales.
Step 1
Visit our Online Ticket Centre by going to scottishrugbytickets.com.
Step 2
Click on the SIGN IN button which will appear on the top right hand corner of our website (person icon).
Step 3
Enter the email address that is attached to your account, this will be the address you receive information pertaining to your purchases, not necessarily the email you receive Scottish Rugby newsletters from as this can be manually entered by yourself from our Newsletter Sign Up page.
I can't remember my log in details
Step 1
You can reset your password by clicking on Forgot your sign in details? which you will find below the password box when signing in. You can also find the password reset page HERE.
Step 2
You will then be taken to a new screen where you will be asked to enter your Client Reference Number and e-mail address associated with your online account.
Your Client Reference Number is the exact same as your Membership Number. This will appear on most emails coming from us with regards to your purchases. You can also find these on any tickets purchased on your account and on any Season Passes you may hold in your name.
If you are unable to find your Client Reference Number, please get in touch with us by emailing ticket.centre@sru.org.uk from the email address attached to your account and a member our our team will be able to provide you with your Client Reference Number.
Once you have entered your Client Reference Number and E-mail Address, click on REST PASSWORD.
Step 3
You will then receive a reset link directly to your email address, please check your spam/junk/promotions folders in your email account as this can sometimes appear in there depending on the email provider you are with.
Simply click on the link that is provided in the body of the email and change your password. This will then allow you access to your online account to purchase any tickets, memberships or passes available to you at that time.
PLEASE NOTE: You have 4 hours to click on the link before it expires. Once the link expires, simply repeat steps 1 and 2 again.
Your new password must meet the following criteria:
- Use between 8 - 32 Characters
- Include letters and numbers
- Use at least one capital letter
- Both passwords in the New and Confirm boxes must be identical
I am logged in but I cannot find any of my reservations/tickets/memberships/passes?
Some clients may have more than one account under the same email address and password, for example, instead of clicking on forgot log in details a new account was created either by accident or you may have thought you did not have an online account already.
Because of the various services we provide, you may have multiple accounts set up by Scottish Rugby, in particular if you are a debenture holder owns more than one debenture with us.
This could lead to you being in the wrong account with no access to the tickets/memberships/passes you were expecting to see.
In this instance, once you are logged in, click on the My Account button which appears in the top right hand corner of the portal.
Ensure the number that appears on the right hand side of your name in blue matches the Client Reference Number/Membership number that you have on either email/letter correspondence from us, on your match ticket or on your season pass. If this number does not match either log out and try to log into one of your other accounts or contact us by clicking the link below or by email on ticket.centre@sru.org.uk and a member of our team will be able to assist you further.
I have multiple accounts but it only lets me sign in to one of them
When you log onto the Scottish Rugby Online Ticket Account via Ticketmaster, we identify you and your account by requesting your email address and password. If you have multiple accounts attached to one email address and the same password, our system would have no way of separating your various accounts and will only ever log you into one of the accounts. This means you would have no access to any other accounts you may have been looking to log into.
As a rule of thumb, each online account you hold with us should have:
- A separate email address for each account you hold
- A separate password for each account you hold
When the criteria above is met, you will then be able to log on to the specific account you are wishing to access based on the email address attached to that account.
We understand however, that not everyone has access to or does not wish to have more than one email address. In this instance, the only way for our system to determine which account you are looking to access would be from the password you use.
To do this, please take a note of your Client Reference Numbers for each account and go through the Forgot Log In Details process as described above. Request a password reset on one of your accounts and make sure that the password you use is different from the one used on the other account.
To ensure the most effective and clean process for Account Access we would always strongly advise that a separate email address is used for each account you hold, rather than trying to remember a password as this can often cause confusion.
If you require any further assistance, please contact us by clicking the button below.
